Senior Team Leader (Senior TL)

This document defines the official role, authority, responsibilities, and discipline guidelines for the position of Senior Team Leader at Riseup. Compliance is mandatory.

1. Role Overview

A Senior Team Leader acts as a bridge between Team Leaders and Management. The role carries higher authority, responsibility, and accountability for team performance, discipline, and reporting.

2. Core Responsibilities

Manage and supervise multiple Team Leaders
Monitor daily sales activity and lead handling
Ensure proper follow-ups and conversion discipline
Guide TLs in performance improvement
Resolve team-level escalations before management
Ensure company policies are followed strictly

3. Authority & Limits

Senior TL has authority to:

Review Team Leader and Sales Executive performance
Recommend warnings or corrective actions
Suggest lead redistribution
Approve routine operational decisions

Senior TL cannot:

Change pricing, plans, or company offers
Commit incentives or salary changes
Terminate any employee without management approval

4. Reporting & Accountability

Daily team performance summary to Management
Weekly review of TL and Sales performance
Clear explanation of missed targets or issues
Accuracy in reporting is mandatory

5. Discipline & Conduct

Maintain a professional and respectful tone at all times
No favoritism or bias within teams
No public arguments or unprofessional communication
Lead by example in discipline and punctuality

6. Performance Review

Senior TL performance will be evaluated based on:

Overall team revenue
Lead utilization efficiency
Team discipline & reporting quality
Escalation handling capability

Strict Notice: Any misuse of authority, false reporting, negligence, or violation of company policy may result in disciplinary action, role downgrade, or termination as per management decision.

Issued by Management – Webcrown Technologies